1. Customer Focus
Our customers' needs and satisfaction are at the core of our business. We actively listen to feedback, understand requirements, and strive to provide products that enhance cleaning experiences and contribute to well-being.
Introduction
At Jakwani Store, we are dedicated to delivering high-quality customer care category products — including dish wash, hand wash, surface cleaner and related items — that consistently meet and exceed our customers' expectations. We are committed to ensuring customer satisfaction, complying with relevant regulations, and continually improving our products and processes.
Key Elements of our Quality Policy
2. Product Excellence
We uphold the highest standards of quality in design, manufacturing and distribution. We deliver safe, effective, and reliable customer care solutions that promote cleanliness and hygiene.
3. Compliance with ISO 9001:2015
We adhere to ISO 9001:2015 and integrate its principles into our Quality Management System to ensure structured, efficient and consistent processes.
4. Continuous Improvement
We foster a culture of continuous improvement. Teams are empowered to identify opportunities, optimize processes and implement best practices.
5. Employee Engagement
Our employees are vital contributors. We provide a conducive work environment encouraging involvement, creativity and dedication to quality standards.
6. Supplier Collaboration
We maintain strong partnerships with suppliers who share our commitment to quality and sustainability, ensuring high-quality raw materials and components.
7. Environmental Responsibility
We are mindful of our environmental impact and aim to operate responsibly — reducing waste and energy consumption and promoting eco-friendly practices across operations.
Quality Objectives
- Achieve a minimum customer satisfaction rating of 90% through regular feedback and surveys.
- Maintain a product defect rate of less than 1% by enhancing quality control and inspections.
- Reduce non-conformities and customer complaints by 15% annually through root-cause analysis and corrective actions.
- Conduct regular training sessions for employees to enhance quality awareness, skills and ISO 9001 understanding.
- Collaborate with suppliers to ensure timely delivery of high-quality materials and promote sustainable sourcing practices.
Management's Commitment
Jakwani Store's management is fully committed to successful implementation and continual improvement of our Quality Management System. We allocate necessary resources, support and encouragement to ensure system effectiveness and achievement of quality objectives.
Review & Communication
This policy will be reviewed annually during management reviews to assess relevance and effectiveness. It will be communicated to all employees, suppliers and stakeholders to foster a shared commitment to quality, customer satisfaction and compliance with ISO 9001:2015.
Contact: For questions about this policy, please contact waqarjakwani704@gmail.com.